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Building the Foundation of Service – Part 2: Clear & Consistent Policies
The second leg of a foundation of service is having clear and consistent policies and procedures governing the delivery of member services.
Peter Manfredo, CLE
Feb 14, 20233 min read
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Building the Foundation of Service – Part 1: Establishing a Culture of Service
The credit union movement’s unique selling propositions are built on a foundation of service and ownership. An improved “member...
Peter Manfredo, CLE
Feb 3, 20233 min read
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Membership and Loyalty in the Internet Age
Membership and Loyalty in the Internet Age
Peter Manfredo, CLE
Jan 4, 20233 min read
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