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Building the Foundation of Service – Part 2: Clear & Consistent Policies
The second leg of a foundation of service is having clear and consistent policies and procedures governing the delivery of member services.
Peter Manfredo, CLE
Feb 14, 20233 min read
Building the Foundation of Service – Part 1: Establishing a Culture of Service
The credit union movement’s unique selling propositions are built on a foundation of service and ownership. An improved “member...
Peter Manfredo, CLE
Feb 3, 20233 min read
Membership and Loyalty in the Internet Age
Membership and Loyalty in the Internet Age
Peter Manfredo, CLE
Jan 4, 20233 min read
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