Peter Manfredo, CLEFeb 14, 20233 minBuilding the Foundation of Service – Part 2: Clear & Consistent Policies The second leg of a foundation of service is having clear and consistent policies and procedures governing the delivery of member services.
Peter Manfredo, CLEFeb 3, 20233 minBuilding the Foundation of Service – Part 1: Establishing a Culture of ServiceThe credit union movement’s unique selling propositions are built on a foundation of service and ownership. An improved “member...
Peter Manfredo, CLEJan 4, 20233 minMembership and Loyalty in the Internet AgeMembership and Loyalty in the Internet Age